INFO
IMPORTANT THINGS TO NOTE:
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Our tuber sale is ONLINE ONLY unless advertised otherwise.
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Dahlia tubers will begin shipping once eyes are visible. This is usually late September/October.
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So we will store all tubers for the winter and you will receive your orders in time for planting.
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Once an order is placed, If you wish to make any changes you will need to contact us via email within 24hrs of placing order.
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We are unable to ship to WA, NT ,TAS or internationally at this time.
COMBINING ORDERS:
Due to my websites limitations and issues that arose from offering a combined shipping options, the 2024 tuber sale won't have the option to combine shipping.
Should you wish for your orders to be shipped together please send an email to sales@floralandstem.com.au with your order numbers and I shall collate them for you.
REFUNDS AND RETURNS:
We value you our customer and want you to be happy with the product that you receive from us.
We guarantee that your tubers will arrive to you with at least one viable eye.
Upon receipt of your order please inspect your tubers immediately and contact us via email at: sales@floralandstem.com.au within 7 days if you have any concerns.
Please avoid contacting us via social media as it can lead to your message being missed.
Also please understand that we can NOT be held responsible for improper storage once you receive your tubers, weather, growing conditions, pest damage, plant performance or negligence.
Due to the living nature of plants, please understand why we are unable to offer refunds or replacements after the 7 days.
In the event of a mislabel being supplied, this is exempt from the 7 day notification period and we will either issue a full refund or offer a replacement, whichever the customer should prefer.
SHIPPING:
All orders will be shipped once eyes are visible, this is usually around late September/October.
We offer flat rate for our shipping, hoping to provide as much value as possible
Standard Shipping $20
Express Shipping $24
We will be shipping all orders via Australia Post
We are unable to ship to WA, NT ,TAS or internationally at this time.
THANK YOU FOR SUPPORTING OUR SMALL BUSINESS.
HAPPY GARDENING